| Welcome to BROCA. These terms and conditions outline how we protect your data and privacy. By accessing or using the Application, you agree to comply with these terms and conditions. If you do not agree, please refrain from using the Application.
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Data Collection and Usage: -We collect personal information necessary for the functionality and improvement of the Application. This may include, but is not limited to, your name, email address, contact information, and device identifiers. -The personal information we collect will be used solely for the purpose of providing and enhancing the services offered by the Application, including user authentication, customer support, and personalized content. -We will never sell, rent, or share your personal information with third parties without your explicit consent, except as required by law or in response to a valid legal request. |
Data Security: -We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. 2.2. However, no method of transmission or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data, and you acknowledge and accept this inherent risk. |
Data Retention: -We will retain your personal information only for as long as necessary to fulfill the purposes outlined in these terms and conditions, or as required by law. -If you delete your account or request the removal of your personal information, we will make reasonable efforts to comply with your request, subject to any legal obligations or legitimate business interests. |
Analytics and Tracking: -The Application may use analytics and tracking technologies to collect non-personal information about your device, such as your IP address, operating system, and usage patterns. This information helps us understand how you interact with the Application and improve its functionality. -We may also use cookies or similar technologies to enhance your user experience. You can manage your cookie preferences through your device settings. |
Third-Party Services: -The Application may integrate with third-party services or contain links to external websites or applications. These third parties have their own privacy policies and terms of service, which you should review independently. We are not responsible for the practices of these third parties. |
Children's Privacy: -The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have unintentionally collected personal information from a child, please contact us immediately. |
Changes to the Terms and Conditions: -We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective upon posting the revised terms and conditions within the Application. Your continued use of the Application after such modifications constitutes acceptance of the updated terms and conditions. |
Contact Us: -If you have any questions, concerns, or requests regarding the data protection and privacy practices of the Application, please contact us at info@broca.ae |
Refund within 24 Hours: -We offer a refund policy for certain purchases made through the Application, allowing you to request a refund within 24 hours of the transaction. -To be eligible for a refund, you must meet the following criteria: a) The refund request must be made within 24 hours of the purchase. b) The purchase must be eligible for a refund as per our refund policy. -Eligible refunds will be processed within a reasonable timeframe and in accordance with the refund procedures outlined in these terms and conditions. |
Refund Procedure: -To request a refund within the 24-hour period, please follow the instructions provided within the Application. -You may be required to provide relevant details, such as the transaction ID, purchase date, and reason for the refund request. -We reserve the right to review and assess each refund request on a case-by-case basis, considering factors such as the nature of the purchase and any applicable refund limitations or conditions. -We may require additional information or clarification from you to process the refund request. Failure to provide the requested information may result in the denial of the refund. |
Refund Limitations: -The refund policy within 24 hours may not apply to certain types of purchases, including but not limited to: a) Services that are explicitly marked as non-refundable at the time of purchase. b) In-app purchases that have been consumed, used, or partially utilized. c) Services that have been customized or personalized specifically for you. d) Services that are subject to specific refund terms and conditions, communicated separately. Any refund limitations or conditions specific to certain purchases will be clearly communicated to you prior to making the purchase. |
Discretionary Refunds: -In certain exceptional cases, we may offer discretionary refunds outside the 24-hour refund window. These discretionary refunds will be considered on a case-by-case basis, taking into account factors such as technical issues, product defects, or other extenuating circumstances. -Our decision to offer a discretionary refund does not create an obligation to provide future refunds in similar circumstances. |
Changes to the Refund Policy: -We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated refund policy within the Application. -It is your responsibility to review the refund policy periodically to stay informed of any changes. |
Account Closure: -You have the right to close your account with the Application at any time. To initiate the account closure process, please follow the instructions provided within the Application or contact our customer support. -Upon receiving your account closure request, we will take reasonable steps to verify your identity and ensure that the request is genuine. -Once your account closure request is verified, we will proceed with closing your account and deleting your personal information, subject to any applicable legal obligations or legitimate business interests. |
Contact Us: -If you wish to close your account or have any questions, concerns, or requests related to the account closure process, please contact our customer support. -You can reach our customer support by [provide contact information, such as email address or phone number]. Please include relevant details, such as your username or registered email address, to facilitate a prompt response. -We will make reasonable efforts to respond to your account closure requests and other inquiries in a timely manner. However, please note that response times may vary depending on the volume of requests and the nature of your inquiry. |
Effect of Account Closure: -Upon closing your account, you acknowledge and agree that: a) Your access to the Application and its services will be terminated. b) Any content, data, or information associated with your account may be permanently deleted and cannot be recovered. c) We shall not be liable for any loss of data or content resulting from the closure of your account. -The provisions of these terms and conditions that are intended to survive the closure of your account, including but not limited to provisions related to data retention, disclaimers, limitations of liability, and dispute resolution, shall continue to apply. |
Changes to Account Closure Process: -We reserve the right to modify or update the account closure process at any time without prior notice. Any changes will be communicated through the Application or other reasonable means. -It is your responsibility to review the account closure process periodically to stay informed of any changes. |
Account Verification: -In order to maintain the security and integrity of user accounts, we may require users to undergo an account verification process. -As part of the account verification process, you may be requested to provide a valid form of identification, such as an ID card or passport. -The provided identification document will be used solely for the purpose of verifying your identity and will be handled in accordance with our privacy policy. -We reserve the right to refuse or suspend account access if the provided identification is deemed insufficient, fraudulent, or in violation of applicable laws or regulations. |
Verification Procedure: -If your account requires verification, you will be notified through the Application or other reasonable means. -You will be provided with clear instructions on how to submit the required identification document for verification purposes. -It is your responsibility to ensure that the submitted identification document is valid, clear, and complies with any additional requirements communicated during the verification process. |
Privacy and Data Protection: -We understand the sensitivity of personal identification documents and are committed to protecting your privacy and personal data during the verification process. -The submitted identification documents will be stored securely and will only be accessed by authorized personnel involved in the verification process. -We will not disclose or share your identification documents with any third parties, except as required by law or with your explicit consent. |
Accuracy of Information: -By submitting your identification document for verification, you warrant that the provided information is accurate, up-to-date, and belongs to you. -You agree to promptly update us if there are any changes or inaccuracies in the provided identification information. |
Liability: -We shall not be held responsible or liable for any loss, damage, or unauthorized use of your identification documents that may occur during the verification process, unless caused by our gross negligence or willful misconduct. |
Changes to the Verification Process: -We reserve the right to modify or update the account verification process, including the types of identification documents accepted, at any time without prior notice. -It is your responsibility to review the verification process periodically to stay informed of any changes. |